Are your household products safe and environmentally friendly? Yes, all our products are carefully selected to ensure they are safe, eco-friendly, and free from harmful chemicals, making them suitable for everyday family use.
How can I confirm the size and specifications of a product? Each product page includes detailed size and specification information. Please refer to these details before purchasing. If you have any questions, feel free to contact us for assistance.
How long does it take to receive my order? Orders are typically processed within 1-3 business days. Shipping time varies by location but usually takes 5-7 business days to deliver.
What is your return and exchange policy? If you are not satisfied or receive a defective item, please contact us within 30 days of delivery to request a return or exchange. We will work to provide a satisfactory solution.
Do you offer order tracking? Yes, once your order is shipped, we will provide a tracking number via email so you can monitor the delivery status at any time.
How can I contact customer service? You can reach us by email at [email protected] or by phone at +1 (213) 555-0197. Our customer service team is ready to assist you.
Can I change or cancel my order after placing it? If you need to modify or cancel your order, please contact us as soon as possible. Changes are subject to order processing status.
Do you offer international shipping? Currently, we only ship within the United States.
Are your products covered by a warranty? Certain products come with manufacturer warranties. Please check the product description for warranty details or contact us for more information.
What payment methods do you accept? We accept payments via major credit cards and PayPal for secure transactions.
Can I buy products in bulk or for wholesale? Please contact our sales team at [email protected] for wholesale inquiries and bulk orders.
How do I care for and clean the products? Care instructions are provided on each product page. For specific questions, contact us for detailed guidance.
Do you have a physical store? Currently, we operate exclusively online through mickeyerdm.store.
What should I do if my order arrives damaged? If your package arrives damaged, please contact us immediately with photos of the damage so we can assist with a replacement or refund.
Can I track my order if I don’t have an account? Yes, you can track your order using the tracking number sent to your email after shipment.
How do I apply a discount or promo code? You can enter your discount or promo code during the checkout process in the designated field.
Are the product images accurate representations? We strive to provide accurate images, but slight variations in color or appearance may occur due to monitor settings.
What if I forget my account password? Use the “Forgot Password” link on the login page to reset your password via your registered email.
How do I subscribe to your newsletter? You can subscribe by entering your email address at the bottom of our website to receive updates and special offers.
Do you offer gift wrapping services? Currently, gift wrapping is not available, but we are considering adding this option in the future.
